PROJECT FORE COURT

1. PROJECT FORE COURT

2.INTERVIEWERS- CONSOLE

3.RPL PROJECT

4.RELIANCE PROJECT MAIN ACTIVITIES

INTERVIEWER’S CONSOLE

INTERVIEWER’S CONSOLE                05/10/03

Ø As soon as Tele Operator transfers a waiting candidate to any interview-cabin, the desktop in that cabin will display the details as shown in enclosed INTERVIEWER’S CONSOLE.

Ø Left side of the screen will get filled up with the details / data about that candidate. Right hand side is the Interviewer’s WORKING AREA.

Ø Obviously, any assessment / evaluation of a candidate has to be in relation to

®   For what position he is being interviewed (position)

®   What job would be expected to perform (Job Advt.)

®   Where is he likely to get posted  (Posting Location)

(knowledge of Local language/familiarity roots with that geographical territory / any previous work-experience in that territory etc.)

So, the interviewer needs these INPUTS for a good judgment.

Ø With headphones, interviewer uses Mouse/ keyword to click / Type

Ø When interviewer clicks on NEXT , red light on cabin changes to green, informing Tele-Operator that he is now free to receive the next candidate.

Ø Top right hand CABIN-STATUS on Interviewers desktop is identical to  what appears on Tele-Operator’s console. So both know the balance load (back log) & ensure that there is no loss of time. Premises is simple. Interview Experts time is most precious & even one minute cannot be wasted-even if that means, keeping a few candidates on hold at any given point of time for 2/5 minutes !

CLIENT : DATE:                            INTERVIEWER’S CONSOLE
IMAGE-BUILDER RESUME
STRUCTURE DATABASE (INCL.CAREER HISTORY)		Post Applied for
		Posting Location Choices Indicated	1 2
		Job Advt copy	3
FUNCTION GRAPHS	KEYWORDS
		INTERVIEW EDUCATION
		Job Knowledge	0	0	0	0
		Expression	0	0	0	0
		Attitude	0	0	0	0
ORIGINAL E-MAIL RESUME
		Overall Rating	0	0	0	0
		Special Remarks
		Send in NEXT	NEXT

TELE-OPERATORS CONSOLE

Ø This console will appear on desktop of each tele operator.

Ø All 22 cabins status will appear on left side. status of candidates “on hold” to appear on right.

Ø As soon as “candidates on hold” list drops below 5, telephone operators will click on “Dial” button on auto-dialer which will dial the next candidate in the QUEUE ,as per pre-allotted time given.

Ø As soon as connection is established & tele. Operators ascertains that the candidate is online, she will click a button /checkbox (next to candidate name) to light-up the name, indicating that this candidate is now “on-hold”.

Ø As soon as any CABIN’s annunciator-button turns green indicating “end of interview” , any tele operator will transfer, the FIRST/ LONGEST waiting candidate to that cabin. This action will, simultaneously transfer, concerned candidates resumes & Evaluation sheet onto the desktop of that cabin. It will also reset the annunciator button & change value in

®   No. of Candidates already interviewed

®   Balance No. of Candidates remaining to be interviewed

(by that cabin) for the day. This will keep-up pressure on Interview Expert & ensure that he does not “Idle” /wait for the next candidate

Ø By using headphone, interview expert will use his hand to fill up (online /simultaneously as interview is progressing) Interview Evaluation sheet by mouse-clicks.

PROJECT FORE COURT

The important elements of this projects are:

Mass Recruitment of 700-900 persons

-    Never done by us before / nor anyone else.

Very tight Time – Frame

-    Just 10/12 weeks  from green signal

                                   (zero date)

-    (i.e- Receipt of Commercially clear Purchase order accompanied by retainer )

Scope of Work

-    Drafting of Advt

-    Receiving & rating 2 lakh applications

-    Tele interviewing of 40,000 candidates

Resource – Mobilization

·      Space / HW / S W / Tele. Lines & Instruments

·      11 raters

·      22 Tele-Interviewers

·      8/10 Help-Desk operator

·      10/15 online D/E operators

·      4/5 Telephone operators

·      Recruitguru Platform

Quite possibly RPL will give us no more than max. of 4 weeks (from zero date) to mobilize our resources. Any over-run here will eat into overall project-time. There is every possibility that RPL may attach a PENALTY – CLAUSE / RISK – PURCHASE CLAUSE / LIQUIDATED DAMAGES CLAUSES, for time overrun.

For us, resource mobilization means finding / selecting / appointing 60 persons & putting them into a large enough / furnished office. All within 3 weeks ! This is going to be tough.

One possible Solution could be :

Ø Group A

®   11 raters   +

®   22 Interviewers

These people shall be asked to work from their homes.

At home, each will be given a PC & Internet connection (Phone Line)

Raters will get ONE phone connection to log into Recruitguru & Carry-out their rating (A/B/C/R) online.

Interviewers will get TWO phone connections

®   One for log-into Recruitguru online & make “Interview Evalution” entries on resumes.

®   Second for dialing-up the earlier shortlisted candidates (as per daily schedule / program available online on Recruitguru)

This means, we do not need Tele Operators. Interviewers to do their own dialing. Each phone no. dialled / & duration of phone call will be recorded by phone- service provider (Reliance Infocom 3).

We can take 2 wireless Landline / mobile phones of Reliance Infocom for each interviewer. These phone-lines can connect to internet also.

(Nirmit got one for his residence)

Thru log we will know that a particular candidate did actually get called up & did get interviewed and by whom.

So interviewer (be cause  he is operating from his home ) cannot simply fill-up the Interview Evaluation sheet, WITHOUT even phoning the candidate concerned.

We can even consider, asking the candidates to send an email, saying he was interviewed  by so-and-so, on such-&-such date.

What are the advantages of getting rates & interviewer to operate from their own residences ?

Ø No limit on. of persons that can be pressed into this services. Everybody has a home (-most likely with a PC / a Phone-line / a study-room / a wife to serve tea / an A/C if it gets warm etc.

Ø The  raters & experts could be in any city

(as long as they can log in)

Ø We don’t have to hire /rent an office-space. So we save this mobilization time & cost.

Ø We don’t need tele – operators to dial the candidates. Interviewer will dial themselves.

Ø Even though raters & interviewers are spred-out all over, our central monitor their minute-to-minute performance directly from Recruitguru console.

Ø Interviewers can “pace” their interviewers on their own, taking more or less time, depending upon the candidate.

Ø We need not indicate to the candidates precise date & time, at which to remain present near his “phone-instrument.”

Now we can just tell the candidates only the “ Date” on which he  should keep himself free.

Although interviewer will see, on his “Interviewer’s console” the day’s “Interview-schedule and will generally  follow the sequence in which the candidate names appear, he can always skip-one & go to the next ,if he finds line is busy or the candidate is in the toilet ! he can always dial again, a little later or leave a message.

By only giving the “Date”, we can have some interviewer start, as early as 8 a.m & go on till 10 p.m ! They don’t waste 3 hours on the road.

And they will be free to take their tea-break / Lunch-break etc at their personal convenience ( and their own cost !)

We don’t need to control / monitor that they are

1.  Available in our office

2.  Using their time most/ productivity.

And,

We can pay them by  “Nos interviewed” rather than by “ Hours put-In”. This will be a powerful incentive for recruiters to earn more by working longer !

Of Course, to ensure that in a mad-rush to earn more money, quality must not suffer, we will stipulate

Ø Base Load (No. of Daily Interviews)

Ø Maxm Permissible Daily Interviews

Ø Mines No. of minutes / interview                           etc.

In our Contract / agreement with the Interviewers, we will also stress that whether they will get from us, “ repeat” assignments. or not, will depend upon

·      Not only their QUANTITATIVE  output

But

·      Their QUALITATIVE output

                                                                As well.

We will cheek their QUALITY (of interviewing / judgment ) by plotting the percentage of candidates shortlisted by him, who finally got selected / appointed by RPL / So, if he has done a good job, a higher % age will get appointed. We can fix a Quality-bonus based on this % age.

Same logic will apply to “Raters” as well.

Of Course, as far as raters are concerned, & do not envisage any difficulty for them to work from their homes.

When each morning, as they log in, they will find a list of resumes to be rated & start their work and continue as long as they like (with or without breaks).

But here again, we must specify in their contract

·      Base Load / day

·      Max Load / day            etc.

And same type of QUALITY – CONTROL stipulations.

Ø Group B

®   8/10 Help Desk Operators

®   10/15 D/E Operators

Although, theoretically, these persons can also operate from home,- and get paid on “per piece” basis – I feel, in their case the, best solution would be to hire, so many “seats” in an existing call-centre, because these people will require “joint training” right in the beginning. By working next to each other, they will also learn from each other, when they face a problem. On top of that, a supervisor should be available to guide them.

We should negotiate / coutrated with the call-centre concerned for availability of these persons from 8 a.m to 8 p.m. These timing should be boldly printed in Job-advt of RPL, so that candidates do not call-up at odd hours.

One thing is quite obvious.

If the entire exercise is about “remake” of the “employer-Brand” of Reliance, then RPL’s name has to appear in bold in the job-advts released all over the country.

If not for benefit of themselves, why should RPL spend lakhs of rupees to provide a WOW experience to candidates? Afterall, why do we / RPL want to give to 2 lakh jobseekers, this WOW experience?

(For whom the bell tolls?)

Despite this, if RPL has their own internal compelling reasons, not to put their name on the job-advt., then, at least, let us ensure that our / 3 P & Recruitguru / names do appear – and not inconspicuously in a corner ! If our name is on this “historical” job-advt., it will form part of all our future proposals for Mass-Recruitments, to national / Multinational companies, coming into India in a big way, in RETAINING.