JAM
[ Job Alert Mobile ]
FREQUENTLY ASKED QUESTIONS
(FAQ)
and
ANSWERS
for
CUSTOMER CARE EXECUTIVES
of
MOBILE SERVICE PROVIDER
November 6, 2004
RecruitGuru
A-4, 515, Lok Bharati Complex, Marol Maroshi Road, Andheri (E)
Mumbai – 400 059
Tel.: 022-5699 1554 / Email: queries@recruitguru.com
Website: www.world-wide-jobs.com
Index
|
Sr.No. |
Topic |
Page No. |
|
1 |
MISSION |
M1 – M2 |
|
2 |
FREE TRIAL |
FT1 – FT4 |
|
3 |
ACTIVATION / DE-ACTIVATION /
RE-ACTIVATION |
AC1 – AC6 |
|
4 |
SERVICE / PROCESS |
SP1 – SP13 |
|
5 |
TARIFF / CHARGES |
TA1 – TA6 |
|
6 |
RESUME |
R1 – R2 |
|
7 |
PRIVACY / CONFIDENTIALITY |
PR1 – PR3 |
Frequently Asked Questions
(FAQ)
TOPIC → MISSION
Question
➤ What does JAM stand for?
Answer
➤ JAM is acronym for “Job Alert
on Mobile”.
JAM stands for:
- End of jobsearch on jobsites
- Creating your own Software Agent which works 24×365
to enhance your career
- Getting latest/freshest jobs delivered on your
mobile, wherever you happen to be
- Using your mobile, to “Apply Online”
TOPIC → MISSION
Question
➤ Is JAM meant for only those
who are currently unemployed?
Answer
➤ Certainly not!
Whereas, JAM is the ultimate
jobsearch service for the jobless, it is equally useful to those who are
currently employed but looking for career-growth opportunities elsewhere.
If you are feeling “Stagnated” in
your current job, you would want to subscribe to JAM, to take you out of the
groove!
Page No.: M-2
Frequently Asked Questions
(FAQ)
TOPIC → FREE TRIAL
Question
➤ What is the free trial JAM?
➤ What kind of job-alerts can I get during free
trial? What is the process?
Answer
➤ Free Trial is a period of ___
days (starting ______).
During free trial, you can PULL
from your mobile, some limited number of job alerts directly on your own,
whenever you wish.
(Your service provider will decide how many.)
➤ These job-alerts will cover
only job advertisements from following “Functional Areas”:
- Sales = 1
- Marketing = 2
- Human Resources = 3
- Finance = 4
- IT/ITES/BPO = 5
Within these “Functional Areas”,
you would be able to specify whether you wish to get job-alerts for following
levels:
- Top Management = A
- Middle Management = B
- Executive/Supervisor = C
Additional Notes (Handwritten
on Page)
These shortcodes are as follows:
- Airtel → 8484
- TATA Indicom → 8282
Example
- First type “JAM” in your mobile and send it
as an SMS to 8282
(the shortcode fixed by your service provider) - Now you will receive on your mobile, an SMS giving
you various “PULL OPTIONS”.
Please store this in the memory of your handset for future reference. - From your mobile, send an SMS such as:
JAM TR 1 B to 8282
Immediately our server will
deliver 3 job-alerts on your mobile, which correspond to:
- 1 = “Sales” function
- B = Middle Management Level
Another example
If you send an SMS such as:
JAM TR 3 A TO 8282
You will get on your mobile, 3
job alerts which correspond to:
- 3 = Human Resource function
- A = Top Management Level
Viewing Full Job Details
In case you now want to see the
original/full job advertisement:
- Please log on to World-Wide-Jobs.com
- Go to “View Job Detail JAM (VJD)” page (later
corrected: enter in VJDJ box on homepage)
- Enter the “Job Code” of the job-alert and click VIEW
Immediately you will be shown the
full job advertisement.
Page No.: FT-1
TOPIC → FREE TRIAL
Question
➤ What is the free trial Period?
➤ How long will it last?
➤ Do I have to register for free trial?
Answer
➤ Free Trial period is a period
during which you will be able to PULL a fixed number of job-alerts on your
mobile, free-of-cost, by sending an SMS
Send:
JAM on 8282 (shortcode
of your Mobile Service Provider)
When we receive this SMS, we will
send you a return SMS giving detailed procedure for free trial.
➤ There is no need to register
for free trial. You can directly activate free trial from your mobile by
sending:
JAM on the shortcode decided
by your Mobile Service Provider (MSP)
Page No.: FT-2
TOPIC → FREE TRIAL
Question
➤ How many job-alerts will I
receive everyday, during free trial period?
Answer
➤ During the free trial period,
you are eligible to receive a fixed number of job-alerts (as decided by your
Mobile Service Provider).
It is up to you to decide whether
you wish to avail all of these job-alerts on one/single day or spread over a
few days.
There is no restriction. The
limiting factor is the total number of free job-alerts.
Page No.: FT-3
Question
➤ What do I do after free trial
period gets over?
➤ How do I register for becoming a regular JAM
Subscriber?
Answer
➤ To continue to get job-alerts
on your mobile after free trial period gets over, you should first:
- Register on World-Wide-Jobs.com and submit
your resume there
➤ Next:
- Log onto the website of your Service Provider
- Visit the “Job Alert” page
- Look up the JAM Service Tariff
- Confirm your acceptance by filling the required
form
➤ Finally, send an SMS as
follows:
JAM SUB on the shortcode fixed
by your Mobile Service Provider
Once you have taken these steps,
you will start receiving job-alerts on your mobile from the next day.
Additional Note (Handwritten
Insight)
It is possible that when your
free trial “quota” of job-alerts is exhausted:
- Your Service Provider may send you the JAM
Service Tariff via SMS
- You may be asked to confirm by replying “I
ACCEPT”
In such a case:
- There may be no need to visit the website
- No need to fill any form manually
Page No.: FT-4
Annexure : A
“PULL - JAM” PROCEDURE
(Job-Alert on Mobile for your
Subscribers)
STEP # 1
➤ Subscriber types message “JAM”
and sends on the shortcode fixed by his Mobile Service Provider
STEP # 2
➤ World-Wide-Jobs.com
delivers to the subscriber “PULL-OPTIONS” as SMS, which the subscriber
can store in the memory of the handset for future reference.
STEP # 3
➤ Now the subscriber selects an
option such as:
“JAM TR 1B”
and sends it on the shortcode
fixed by his Mobile Service Provider
➤ Next time, when a subscriber
wishes to try another option such as:
“JAM TR 2C”,
he does not have to repeat
STEP #1 and STEP #2
STEP # 4
➤ World-Wide-Jobs.com server
pushes job-alerts (as 1 SMS) to the concerned subscriber through the
server of his Mobile Service Provider (MSP), which correspond to:
- FUNCTION = 1 = Sales
- DESIGNATION LEVEL = B = Middle Management
PULL JAM Options
FUNCTION
1 – Sales
2 – Marketing
3 – Human Resource
4 – Finance
5 – IT / ITES / BPO
DESIGNATION LEVEL
A – Top Management
B – Middle Management
C – Executive
FREE TRIAL (PULL JAM) PROCESS
Overall Flow
1. Promotion & Initiation
- MSP sends out promotional SMS to its
subscribers
- Subscriber sends SMS “JAM”
2. System Response
- World-Wide-Jobs.com sends “PULL OPTIONS”
to subscriber
JAM Options:
- 1 = Sales
- 2 = Marketing
- 3 = Human Resources
- 4 = Finance
- 5 = IT / BPO
Levels:
- A = Top Management
- B = Middle Management
- C = Executive
Example Command:
- JAM TR 1B
3. Job Alerts Delivery
- Subscriber selects option and sends SMS (e.g., JAM
TR 1B)
- System sends 3 job alerts via SMS
Example Output:
- Ad No.: 04OCT12345
- Position: VP - Sales
- Company: General Motors
- Location: Bangalore
- Ref No.: 04OCT38475
- Industry: Telecom
- Skills: Sales, TCS
➡️ For full details: visit www.world-wide-jobs.com
and enter Ad No.
4. Internet Interaction
(Optional Upgrade Flow)
World-Wide-Jobs Homepage
- Section: “View Job Details – Free Trial”
STEP #1
- Pull more alerts from mobile while keeping page
open
- Enter Job Code on site
STEP #2
- If convinced → REGISTER TO VIEW / apply online
5. Registration Process
Fields:
- Contact Info
- Job Preference
Steps:
- Step #1: View / Accept Tariff, Confirm Terms
- Step #2: To activate → send SMS “JAM SUB”
6. Subscription Activation
Flow
User Action
- Sends SMS: “JAM SUB”
MSP Server
- Authenticates subscriber
- Instructs World-Wide-Jobs.com to commence service
- Starts billing
WWJ Server
- Activates JAM service
- Sends daily job alerts via SMS
Frequently Asked Questions
(FAQ)
TOPIC → ACTIVATION /
DE-ACTIVATION / RE-ACTIVATION
1. Re-Activation
Question
➤ Can I re-activate JAM after a
period of de-activation?
➤ Do I need to pay any special charge/fee for
re-activation?
Answer
➤ Sure, you can. Simply send the
following SMS from your mobile:
JAM SUB on the shortcode fixed
by your Service Provider
And you are active once again!
There is no re-activation
charge/fee.
Page No.: AC-3
2. Activation
Question
➤ How do I activate my JAM
Service?
Answer
➤ Assuming that you have
already:
- Registered on World-Wide-Jobs
- Submitted your resume on WWJ
- Visited your Service Provider’s website and
confirmed your acceptance of JAM Service Tariff
(or by clicking “I ACCEPT” on JAM Service Tariff SMS sent by your Service Provider)
Then, all you need to do to
activate your JAM service is:
Send SMS: JAM SUB on the
shortcode fixed by your Service Provider
Page No.: AC-1
3. De-Activation
Question
➤ How do I de-activate my JAM
Service?
Answer
➤ Simply send the following SMS
from your handset:
JAM UNSUB on the shortcode
fixed by your Service Provider
There is nothing else to be done.
Your service and billing will stop
immediately.
Page No.: AC-2
🔥 Final Consolidated
Insight
With these pages, your JAM system
had:
Full Lifecycle Control (2004!)
- Activate → JAM SUB
- Use → JAM TR 1B
- Deactivate → JAM UNSUB
- Reactivate → JAM SUB
TOPIC → ACTIVATION /
DE-ACTIVATION / RE-ACTIVATION
4. Resume & Re-Activation
Clarification
Question
➤ When I de-activate, will my
resume get deleted from World-Wide-Jobs website?
➤ And, when I re-activate, would I need to re-submit
my resume and re-register?
Answer
➤ When you de-activate, only
your JAM service gets discontinued, but your resume does not get
deleted from the database.
➤ When you re-activate, there is
no need to re-register on World-Wide-Jobs, nor any need to re-submit
your resume.
Page No.: AC-4
5. Informing System for Job
Alerts
Question
➤ To get job-alerts on my
mobile, how do I inform you?
Answer
➤ JAM service can be activated
only after:
Step 1
- You have Registered and Submitted your
resume on
World-Wide-Jobs.com
Step 2
- You have visited the website of your Service
Provider
- Confirmed payment of JAM SERVICE TARIFF
(by clicking “Job Alerts” link and following instructions)
👉 Alternative (as per
handwritten note):
- You may receive a JAM Tariff SMS
- Simply click “I ACCEPT” to confirm
Step 3
- From your mobile, send SMS:
JAM SUB on the shortcode fixed
by your Service Provider
✔ After completing these steps,
you will start receiving job-alerts from the next day
Page No.: AC-5
6. Unsubscribe (Discontinue
Service)
Question
➤ How do I “Unsubscribe” JAM
Service (i.e., discontinue the service)?
Answer
➤ Simply type and send from your
mobile an SMS as follows:
JAM UNSUB on the shortcode
fixed by your Service Provider
✔ Your service will be
discontinued immediately.
Page No.: AC-6
1. Storage of Job Alerts
Question
➤ Can I store the job-alerts on
my mobile handset?
➤ If yes, for how long?
➤ How many job-alert SMS can I store (max) at any
time?
Answer
➤ This would depend upon your
handset.
Depending upon the make/model of
your handset, you may be able to store up to 50 job-alert SMS.
If the upper limit (of “SAVE”)
set by the handset manufacturer gets exceeded, the oldest SMS will get
deleted automatically.
➤ There is usually no
time-limit for storing SMS on any handset.
Page No.: SP-1
2. Minimum Commitment
Question
➤ Do I need to commit for JAM
Service for any minimum period?
Answer
➤ No, you don’t have to commit
for any period.
You can de-activate the
service anytime directly from your mobile by sending SMS:
JAM UNSUB on the shortcode
fixed by your Mobile Service Provider
➤ From that moment, your JAM
service will be discontinued immediately.
Page No.: SP-2
3. Resume Delivery &
Feedback
Question
➤ How do I know that after I
click “SEND” against a particular job-alert, my resume has been delivered to
the job-advertiser?
➤ Will I receive an acknowledgement from the
advertiser?
Answer
➤ As soon as your resume gets
emailed to the job-advertiser, a confirmation message appears on your mobile.
➤ Along with your resume, World-Wide-Jobs
(WWJ) also sends a FEEDBACK FORM to the job-advertiser, requesting
them to update the status of your application, such as:
- Under consideration
- On hold
- Kept in database
➤ If and when WWJ receives such
feedback, it will be emailed to you.
Page No.: SP-3
4. Applying Later Using Job
Code
Question
➤ Can I write down job-code no.
of any given job-alert on a piece of paper and then enter it into my
mobile-screen next day and “apply online” by clicking “Send”?
Answer
➤ Yes, you can do that.
However, to be on the safe side,
remember to delete that SMS from memory once you have applied, to avoid
applying for the same job twice.
➤ Even on the next day, the
procedure to “apply online” remains the same:
You need to send the following
SMS from your mobile:
JAM <Job Code> on the
shortcode fixed by your Service Provider
Page No.: SP-4
5. Timing of Job Alerts
Question
➤ At what time of the day will I
receive the job-alerts on my mobile?
➤ Can I specify such time?
Answer
➤ You will receive job-alerts
anytime between 7 AM to 10 PM (IST).
➤ At a future date, you will be
able to specify the exact time (day or night) when you want to receive
job alerts.
We are working on this feature.
Page No.: SP-5
6. Number of Job Alerts Per
Day
Question
➤ How many job-alerts can I get
every day during the regular subscription period?
Answer
➤ It is up to you to decide how
many job-alerts you wish to receive every day.
You can specify this number (maximum
limit) while registering on World-Wide-Jobs.com.
➤ We ensure that, on any given
day, the number of job-alerts sent to you does not exceed your specified
limit.
➤ However, on some days, the
actual number of alerts delivered may be less than your maximum limit.
This happens when the Matchmaker
software cannot find enough “Good/Relevant” jobs matching your Job
Preferences.
Page No.: SP-6
7. Service Across Mobile
Providers
Question
➤ Does JAM Service remain the
same, irrespective of the mobile service provider?
Answer
➤ Yes, it remains the same.
It makes no difference which
mobile service provider you use.
➤ However, each mobile service
provider may have its own unique:
- Shortcode (for JAM service)
- Service Tariff
Page No.: SP-7
8. Forwarding Job Alerts
Question
➤ Can I redirect/forward any
particular job-alert to a friend?
➤ How can I do this?
➤ Can I forward such an alert to any mobile phone
number of any service provider?
➤ Will this cost me anything?
Answer
➤ A JAM job alert is simply an
SMS.
Like any other SMS (e.g., a
joke), you can forward it to any friend who owns a mobile phone.
➤ It does not matter which
service provider you or your friend uses.
➤ Just enter your friend’s
mobile number and click “SEND” — as simple as that.
➤ However, you will be charged
the standard SMS cost by your service provider for forwarding the
message.
Page No.: SP-8
9. Viewing Full Job
Advertisement
Question
➤ If I wish to see/view the full
job advertisement against any particular job-alert, can I see it?
➤ Where? How?
Answer
➤ Yes, you can.
➤ Note down the Job
Advertisement Number / Job Code on a piece of paper.
➤ Then log on to World-Wide-Jobs.com.
➤ On the homepage, enter the Job
Code in the relevant box and click “VIEW”.
➤ You will be able to see the full
job advertisement.
➤ This feature is especially
useful during the Free Trial period.
Page No.: SP-9
10. Changing Number of Job
Alerts
Question
➤ Can I increase/decrease the
number of job-alerts that I want to get daily?
Answer
➤ Yes, you can.
On the “Job Preference”
page of World-Wide-Jobs.com, you can enter the maximum number of job
alerts per day that you wish to receive.
➤ Simply log in using your User
ID/Password, edit/change this number, and click “Submit”.
➤ The system ensures that your
daily job alerts do not exceed this number.
➤ However, on some days, the
actual number of alerts may be less than your maximum limit, if the
Matchmaker software cannot find enough relevant/suitable jobs matching
your preferences.
Page No.: SP-10
11. Improving Job Alert
Quality
Question
➤ What should I do if I am not
getting good/relevant/interesting job-alerts?
Answer
➤ If you are not satisfied with
the job alerts, you should edit your job preferences.
➤ To do this:
- Log on to World-Wide-Jobs.com
- Click on “REGISTER”
- Enter your User ID/Password
- Modify your job preferences
- Click “SUBMIT”
Recommended Approach (Very
Important Feature)
➤ First go to the “Job Alert
Preview – JAP” page.
➤ Experiment by entering
different job preferences.
➤ After each entry, click “PREVIEW”.
➤ Within seconds, you will see:
- A full job advertisement matching your
preferences
- Its corresponding job-alert SMS version
➤ By clicking “Next”, you can
browse multiple matching job advertisements one after another.
Optimization Tip
➤ If you are not satisfied with
results:
- Try a different combination of job preferences
- Repeat the process until satisfied
➤ Once you find your “Ideal”
combination, note it down and:
- Go back to REGISTER page
- Enter your final preferences
- Click SUBMIT
Final Outcome
➤ From then onwards, you will
receive highly relevant job alerts daily.
Page No.: SP-11
12. Job Aggregation Sources
& Frequency
Question
➤ From how many job-sites are
you aggregating/downloading job-adverts?
➤ How often do you download?
Answer
➤ The list of job-sites from
which World-Wide-Jobs (WWJ) downloads job-adverts is available on the
homepage.
➤ Job advertisements are
downloaded every day.
➤ WWJ downloads only those
job-adverts that have been posted within the last 24 hours.
➤ This means:
- If no new job has been posted on a particular
job-site in the past 24 hours,
- Then there will be no downloading from that site
for that day.
Page No.: SP-12
13. Content of Job Alert SMS
Question
➤ When I receive a job-alert on
my mobile, what information will it contain?
Answer
➤ Each job-alert is a 160-character
SMS and contains the following information (depending on availability in
the original job advertisement):
- Employer’s Name
- Posting City
- Vacancy Title
- Educational Qualifications (desired)
- Age (Maximum)
- Experience (Minimum)
- Source (Job Site Name)
- Job Advertisement Number / Job Code
Page No.: SP-13
TA-1: Payment for JAM Services
Question
➤ How do I pay for my JAM
Services?
Answer
➤ If you are a Prepaid Customer:
- Service charges are automatically deducted
from your prepaid balance.
- No bill is sent and no separate payment
is required.
➤ If you are a Postpaid
Customer:
- JAM service charges are included in your monthly
mobile bill
- You pay it along with your regular telecom
charges
Page No.: TA-1
TA-2: Changes in Tariff
Question
➤ How will I know if my mobile
service provider changes/modifies the JAM tariff in future?
Answer
➤ Whenever there is any change
in JAM tariff, you will be intimated via SMS (by your mobile service
provider).
➤ This notification will give
you an option to discontinue the JAM service if you wish.
Important Clause
➤ If you do not send a
“De-activation” SMS after the tariff change is announced:
- It will be assumed that you have accepted the
revised tariff
- And you agree to continue the service under new
charges
Page No.: TA-2
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