INTERVIEWER’S CONSOLE

INTERVIEWER’S CONSOLE                05/10/03

Ø As soon as Tele Operator transfers a waiting candidate to any interview-cabin, the desktop in that cabin will display the details as shown in enclosed INTERVIEWER’S CONSOLE.

Ø Left side of the screen will get filled up with the details / data about that candidate. Right hand side is the Interviewer’s WORKING AREA.

Ø Obviously, any assessment / evaluation of a candidate has to be in relation to

®   For what position he is being interviewed (position)

®   What job would be expected to perform (Job Advt.)

®   Where is he likely to get posted  (Posting Location)

(knowledge of Local language/familiarity roots with that geographical territory / any previous work-experience in that territory etc.)

So, the interviewer needs these INPUTS for a good judgment.

Ø With headphones, interviewer uses Mouse/ keyword to click / Type

Ø When interviewer clicks on NEXT , red light on cabin changes to green, informing Tele-Operator that he is now free to receive the next candidate.

Ø Top right hand CABIN-STATUS on Interviewers desktop is identical to  what appears on Tele-Operator’s console. So both know the balance load (back log) & ensure that there is no loss of time. Premises is simple. Interview Experts time is most precious & even one minute cannot be wasted-even if that means, keeping a few candidates on hold at any given point of time for 2/5 minutes !

CLIENT : DATE:                            INTERVIEWER’S CONSOLE
IMAGE-BUILDER RESUME
STRUCTURE DATABASE (INCL.CAREER HISTORY)		Post Applied for
		Posting Location Choices Indicated	1 2
		Job Advt copy	3
FUNCTION GRAPHS	KEYWORDS
		INTERVIEW EDUCATION
		Job Knowledge	0	0	0	0
		Expression	0	0	0	0
		Attitude	0	0	0	0
ORIGINAL E-MAIL RESUME
		Overall Rating	0	0	0	0
		Special Remarks
		Send in NEXT	NEXT

TELE-OPERATORS CONSOLE

Ø This console will appear on desktop of each tele operator.

Ø All 22 cabins status will appear on left side. status of candidates “on hold” to appear on right.

Ø As soon as “candidates on hold” list drops below 5, telephone operators will click on “Dial” button on auto-dialer which will dial the next candidate in the QUEUE ,as per pre-allotted time given.

Ø As soon as connection is established & tele. Operators ascertains that the candidate is online, she will click a button /checkbox (next to candidate name) to light-up the name, indicating that this candidate is now “on-hold”.

Ø As soon as any CABIN’s annunciator-button turns green indicating “end of interview” , any tele operator will transfer, the FIRST/ LONGEST waiting candidate to that cabin. This action will, simultaneously transfer, concerned candidates resumes & Evaluation sheet onto the desktop of that cabin. It will also reset the annunciator button & change value in

®   No. of Candidates already interviewed

®   Balance No. of Candidates remaining to be interviewed

(by that cabin) for the day. This will keep-up pressure on Interview Expert & ensure that he does not “Idle” /wait for the next candidate

Ø By using headphone, interview expert will use his hand to fill up (online /simultaneously as interview is progressing) Interview Evaluation sheet by mouse-clicks.